Shipping & Delivery

Shipping Rates

Within Australia

Free shipping within Australia for orders over $100
All other orders | Standard Shipping within Australia- $10 or Express Shipping - $15

International
Please contact us for International Shipping options.

When will my order be sent?

We prioritise the prompt delivery of your order and aim to pack and dispatch all orders within 48 hours of receiving them Monday to Friday.

We are based in Willunga South Australia, and we send out orders every weekday. Please note that orders received on Fridays are processed on Mondays.

Once your order has shipped, we will send you an email with a tracking link.

If you do not receive your order within 7 working days of your dispatch email, please email carol@loom-designs.com so we can investigate its whereabouts and resolve the issue.

When will I receive my order?

Standard shipping within Australia will take between 2-8 business days, however within the Sydney area, it will generally be between 2-3 days.

Express Post within Australia will take between 2-4 days.

Order changes and Cancellations

If you decide you would like to change your order after it has been placed, we will be happy to help! You can email us at carol@loom-designs.com with your order number and a clear explanation of what you would like to modify. If your order hasn't been shipped, we will do our best to assist you promptly.

Returns & Exchanges

We hope you love your purchase, if not please contact us as soon as possible.

We offer a 14 day returns or exchanges policy on 'change of mind' goods. Unfortunately, if more than 14 days have elapsed since your purchase, we cannot provide a refund or exchange.

Any postal costs applicable on 'Change of Mind' goods / exchanges are customers expense.

Shipping costs on original purchase are non-refundable.

To be eligible for a return/ or exchange, your item must be unused and in the same condition as when you received it.

Non Returnable Items:
- Gift Cards
- SALE Items
- Products that have been used

To complete your return, we require your order number. Please send an email to carol@loom-designs.com providing the details of your return before returning your order to the below address, as well as reasons for 'change of mind' exchange or return.

Loom Designs
PO BOX 551
Willunga, SA 5172
Australia

Refunds

Once we receive and inspect your return, we will send you an email to inform you that we have received your item. Additionally, we will notify you if your refund has been approved or rejected.
If approved, your refund will be processed, and the amount will be credited back to your credit card or original method of payment within a specified timeframe.

Please Note

Our linen is made the old fashioned, slow way in Laos using traditional weaving methods by small groups of artisans. Due to the nature of using botanical plant dyes, variations in colour vibrance and tone may occur slightly between each item. Please also note our hand-loomed 100% natural cotton thread may vary in thread density of our linen. Please note this is not considered a fault, it is part of the nature and beauty of our village artisans handmade process of our Loom Designs linen.